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Flip Flop FAQ's
What is the largest size you stock?
Currently, the largest size we carry is UK 14 in select colors including Black, Navy, White and Taupe
What is your return/warranty process?
Archies Footwear products purchased from our official online store or authorized retailers are covered by a 6-month warranty against manufacturing faults.
Contact our customer service team with your order number, email address, a photo of the fault, and the size stamp underneath the pair. For retail purchases, provide proof of purchase and shipping information.
We offer replacement or store credit for valid warranty claims within terms. No refunds for retail purchases. Warranty excludes external damage like cuts, scrapes, or animal damage. Keep faulty pair for return. Contact customer support to initiate a warranty return. We reserve the right to reject claims not meeting fair use or terms.
Contact our customer service team with your order number, email address, a photo of the fault, and the size stamp underneath the pair. For retail purchases, provide proof of purchase and shipping information.
We offer replacement or store credit for valid warranty claims within terms. No refunds for retail purchases. Warranty excludes external damage like cuts, scrapes, or animal damage. Keep faulty pair for return. Contact customer support to initiate a warranty return. We reserve the right to reject claims not meeting fair use or terms.
Do you do the low arch option anymore?
We initially offered two arch types, but due to popularity and cost considerations, we now only produce the High Arch model. It's only slightly higher than the Standard Arch and suits most foot types. If you experience discomfort, we have a trick to help the arch mold to your feet quickly. Many customers who preferred the Standard Arch now love the High Arch after trying this trick.
Is there a change in the sizing?
Yes, we've updated our size system to include both men's and women's sizes on the flip flops, aligning more with industry standards. It's very accurate in matching normal running shoe sizes, with only minor differences from our previous system.
I have a very wide foot. Should have sized up?
The comfort and correct positioning of the arch are key. Archies are slightly narrower to ensure the foot stays secure and the orthotic aligns properly. Most people, even with wide feet, find they can adjust the straps for a comfortable fit. The stretchable straps can accommodate wider feet if needed.
Are the flip flops Unisex?
Yes, our flip flops are unisex, and their sizing aligns closely with regular shoe sizes. For instance, if you typically wear US Women's 6, we recommend selecting US Men's 5/US Women's 6.
Do Archies flip flops fit like regular ones?
Archies flip flops typically match your normal running shoe size closely. They're designed with a snug fit, allowing for slight adjustments in sizing, usually within half a size range, for a good fit.
Do the straps stretch?
Archies Flip Flops are intentionally designed with a snug strap and toe pole for optimal foot function. However, you can easily adjust the tightness by stretching the strap manually.
Slides FAQ's
Is there a difference in sizing for men's and women's slides?
Archies slides are unisex. Sizing typically aligns with your regular running shoe size.
What is the largest size you stock?
Currently, the largest size we carry is US Men's 15/US Women's 16 in select colors including Black
What is your return/warranty process?
Archies Footwear products purchased from our official online store or authorized retailers are covered by a 6-month warranty against manufacturing faults.
Contact our customer service team with your order number, email address, a photo of the fault, and the size stamp underneath the pair. For retail purchases, provide proof of purchase and shipping information.
We offer replacement or store credit for valid warranty claims within terms. No refunds for retail purchases. Warranty excludes external damage like cuts, scrapes, or animal damage. Keep faulty pair for return. Contact customer support to initiate a warranty return. We reserve the right to reject claims not meeting fair use or terms.
Contact our customer service team with your order number, email address, a photo of the fault, and the size stamp underneath the pair. For retail purchases, provide proof of purchase and shipping information.
We offer replacement or store credit for valid warranty claims within terms. No refunds for retail purchases. Warranty excludes external damage like cuts, scrapes, or animal damage. Keep faulty pair for return. Contact customer support to initiate a warranty return. We reserve the right to reject claims not meeting fair use or terms.
Should I size up if I have a wide fit?
Focus on comfort and correct arch positioning. Archies are adjustable, accommodating many foot types.
Have you changed the sizing recently?
Initial batches had looser fits, but sizing has been adjusted for accuracy.
Are slides meant to be tight?
Archies slides are designed snugly for optimal foot support. Bands can be stretched for a custom fit.
Is there a difference between flip flops and slides in sizing?
Slides are based on thong sizing and fit true to size.
Are the slides suitable for narrow feet?
Our slides tend to fit snugly. For narrow feet, a half size down might be suitable after stretching the band.
How do I stretch the bands of my slides?
Archies slides can be stretched manually.
How do your sizes run?
Archies sizing mirrors standard US shoe sizes, ensuring a consistent fit.
Insoles FAQ's
Should I choose a different size for insoles compared to my flip flops?
Arch Support Insoles correspond to shoe size, not foot length. Check for removable insoles and built-in support in your shoes before selecting.
Are the insoles identical to the contour of the flip flops?
Insoles utilize the same technology and design as our Flip Flopsand Slides.
What's the difference between full and 3/4 size insoles?
The 3/4 casual insole is suitable for shoes with fixed insoles; others require removable insoles.
Which insoles are recommended for Ugg boots?
Full Length Casual insoles suit boots with removable soles; 3/4 Casual insoles are an option if soles can't be removed.
Which insoles are best for Achilles Tendonitis?
While advice from a health professional is crucial, our foam-based insoles offer comfort. We offer 4 types suited for different shoe types rather than specific conditions.
What inner sole style is recommended for leather business shoes?
For shoes with fixed insoles, use 3/4 Casual insoles. Full Length Casual insoles suit shoes with removable soles, like leather shoes.
What insole is suitable for hiking shoes?
For shoes with removable insoles and no built-in arch support, the Workboot Insole is recommended. Use our size chart or select based on your shoe's US size.
Can the inner sole arch supports be trimmed down if they don’t fit a shoe properly?
While Full Length and 3/4 Casual Insoles are trimmable, trimming other types may affect durability.
Are the insoles washable?
Casual Insoles (full length & 3/4) can be lightly washed, avoiding water contact. Sports Insoles and Workboot Insoles should not be washed, but wiped with baby wipes or hand washed gently.