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Exchanges & Refunds

EXCHANGES

New Condition - We offer 100% free exchanges for flip flops in new condition with tags still intact within 30 days.*

Worn Condition- You can exchange a worn pair of flip flops within 30-days of delivery for size and color. However, you will be required to pay the postage to send the worn pair back to us.

*Please note - If you’ve purchased from a retailer, you can exchange your pair of flip flops for size and colour if you have proof of purchase and it’s within 30 days of purchase. Irrespective of the condition, you will be required to pay the postage cost to send your flip flops back to us. 

REFUNDS

New and Worn Condition- For all refunds (both new and worn condition), you will be required to pay the postage cost to send the flip flops back to us. Please see Return Methods and Postage Cost below.*

*Please note - If you’ve purchased from a retailer, you can send your pair of flip flops back to us for a refund within 30 days if you have proof of purchase. You will be required to pay the return postage cost. 

ARRANGE AN EXCHANGE, REFUND AND WARRANTY

If you purchased your Archies Flip Flops online click here

You will need your order number (12345-UK) and the email address used to place the order to access the portal. For retailer purchases, you will need to upload proof of purchase. 

Retailer purchase -please contact us at customer support so that we can assist you with your refund.

If Archies Flip Flops are not for you, simply pay the return postage and send them back for a full refund or a worn exchange for a new pair of flip flops. 

The request needs to be received within 30 days of delivery. You can use our shipping label or your own postage method. 

Postage cost for Archies Footwear shipping label

* Please note- The postage cost is based on standard postage fees and includes full tracking door to door.

Number of pairs returned plus the postage cost

1-2 pairs = £4.99

3-4 pairs = £7.99

5-6 pairs = £12.99

Online purchase - click here

You will need your order number (12345-UK) and email address used to place the order to access the portal. For retailer purchases, you will need to upload proof of purchase. 

Retailer purchase -please contact us at customer support so that we can assist you with a shipping label.

Own postage method- Please contact us at customer support for the return postage address. 

We are so confident that you will LOVE your Archies Flip Flops that we offer a 30-day comfort guarantee.

That is, you can wear and test our flip flops for up to 30 days and if you are not 100% satisfied with them, simply pay the return postage and you can send them back for a refund. 

All Archies Flip flops purchased from our online store or from our authorized retailers are covered by a 6-month Warranty against manufacturing faults.

In the unlikely event that you have received an item that is faulty or if you believe that your footwear has developed a fault while wearing them, please contact us straight away and we will do our best to sort this out for you as soon as possible

Archies Footwear reserves the right to reject any returns or warranty claims that we believe have not occurred due to fair/normal use or in instances outside of the above terms and conditions.

If a warranty claim is rejected, the return postage of the original pair is at the customer's expense. 

Our returns and warranty policy includes the rights you are entitled to under the US Consumer Law.

Please note, you will be required to return the faulty pair to us before we can issue you with a replacement pair. 

Arrange a warranty claim

To submit your claim, you will be required to upload the following photographs:

1. A photo of the issue

2. A photo of the size stamp underneath the flip flops (the US, UK and EU sizing)

Online purchase - click here

You will need your order number (12345-UK) and email address used to place the order to access the portal. 

Retailer purchase -please contact us at customer support so that we can assist you with your warranty claim. For retailer purchases, you will need to upload proof of purchase. 

New and Worn Condition- For all refunds (both new and worn condition), you will be required to pay the postage cost to send the flip flops back to us. Please see Return Methods and Postage Cost below.*

*Please note - If you’ve purchased from a retailer, you can send your pair of flip flops back to us for a refund within 30 days if you have proof of purchase. You will be required to pay the return postage cost. 

Arrange a refund

Online purchase - click here

You will need your order number (12345-UK) and the email address used to place the order to access the portal. For retailer purchases, you will need to upload proof of purchase. 

Retailer purchase -please contact us at customer support so that we can assist you with your refund.